Common problems

The problems that slow every install and service crew down

If you run technicians with LINE, Excel and paper, these six problems cost you jobs, revenue and repeat customers. Pick the one that sounds like your day, see why it happens and how to fix it.

Problem

Scheduling technicians with LINE and Excel means jobs slip and clash

The day’s plan lives in a chat thread and a spreadsheet, so jobs get double-booked or forgotten.

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Problem

Customers keep calling “where’s the technician?” and you can’t see job status

No live job status means the office is blind and customers call to chase the technician.

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Problem

After the install the customer disappears — no maintenance, no recurring revenue

You install once, then the customer is gone: no follow-up, no MA, no recurring income.

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Problem

Warranty and service history are buried in chat photos

The record of every job, warranty and site photo lives in LINE chat, so nobody can find it later.

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Problem

No technician check-in/check-out — you don’t know real on-site times

Without check-in/check-out you can’t prove when a technician arrived, started or finished.

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Problem

Paper work orders get lost and handwritten notes fall through the cracks

Paper job sheets go missing and scribbled notes get lost between the site and the office.

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Fix these problems with one board

Start free with up to 2 technicians. Add your team when you’re ready.

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