Scheduling & appointments
Book jobs ahead of time, assign the right people, and let recurring cycles create appointments for you. Multi-technician jobs and time-slot booking keep the calendar honest.
Scheduling is for the work you know is coming: booked installs next week, a two-person job that needs two technicians on the same slot, a service round that repeats every quarter. You place appointments ahead of time so the calendar reflects real commitments, not just today's firefighting.
Recurring cycles do the repetitive planning for you — set a service to repeat and the appointments appear on schedule, ready to assign. When plans change, rescheduling is a drag to a new time, and the customer is notified, so a moved appointment does not turn into a missed one.
What you get- Book ahead with time-slot appointments
- Assign multi-technician jobs to one appointment
- Recurring cycles generate appointments automatically
- Reschedule with a drag, the customer is notified
Frequently asked questions
Can I assign more than one technician to the same appointment?
Yes — multi-technician jobs book onto one appointment, so a two- or three-person install is scheduled and tracked as a single job.
How do recurring maintenance visits get scheduled?
Set a recurring cycle, or link an MA contract, and OnSiteQ creates the appointments automatically on the right dates, so nothing depends on someone remembering.
Does the customer find out when I move an appointment?
When you reschedule, the customer is notified of the new time, which cuts the "is anyone still coming?" phone calls.