Work orders
Every request that comes in, a new install, a callback repair, or a scheduled MA visit, becomes a structured work order with an owner, a status and a paper trail. Nothing lives in a chat thread anymore.
A work order is the single record that carries a job from the first phone call to a signed-off close. When a customer calls about a new solar install or an air-con that stopped cooling, you open one work order — who the customer is, which site, what needs doing — and everyone works from that, instead of a message that scrolls away in a LINE group.
Because installs, repairs and maintenance visits all use the same format, nothing gets handled differently or forgotten. The status moves in plain steps — open, assigned, in progress, done — so at any moment you can see what is waiting, what is on site, and what is finished, without asking around.
What you get- One format for installs, repairs and maintenance jobs
- Clear status flow: open → assigned → in progress → done
- Attach photos, notes, customer details and the linked asset
- Full history on every job, searchable any time
Frequently asked questions
How is a work order different from a job in a LINE group?
A work order has an owner, a status and a permanent record attached to the customer and the equipment. A LINE message scrolls away; a work order stays searchable long after the job is closed.
Can one work order cover an install and its future maintenance?
Each visit is its own work order, but they are all linked to the same customer and asset — so the full history sits in one place, and maintenance visits can be generated automatically from an MA contract.
Do technicians create work orders too?
The office opens and assigns work orders. On site, the technician works the assigned job from the mobile app — checklist, photos and sign-off — and it all syncs back to the same record.